Privacy notice

What we collect

When you send a form, we collect what you type in: your name, phone, email, house and street, parish, house colour, what you're interested in, your message, and any photos you choose to add. We also count visits to the site (which pages are viewed and roughly where visitors are), without using that to identify you.

Lovable's visitor analytics records the pages visited, where visitors came from, their country, browser, operating system and device type, how long they stay, how fast pages load, errors, and which buttons and links they click. These are recorded for every visitor. The analytics uses no cookies, stores nothing on your device, doesn't keep IP addresses and doesn't identify visitors. Detailed data is kept for 90 days and daily summaries for a year.

Lovable collects this data for us. Lovable's privacy policy explains how it handles it.

Why we collect it

We use it to reply to you, prepare your quote, arrange a site visit, deal with a repair or warranty request, and find your home when we visit. We don't sell your information or use it for anyone else's marketing.

Where it goes

Your form is stored securely in our website's database and emailed to our office inbox, where our team handles it. We use trusted service providers to host the website and send those emails. They only process it for us.

Lovable Cloud hosts our website's database and stores photos you attach to enquiries. Resend receives your enquiry details and photos to send the email to our office. Larger photo collections are shared with our team through private links that expire after 30 days.

To help prevent spam and too many requests at once, we keep a scrambled version of your connection's IP address for short-term rate-limit checks, rather than the IP address itself.

See it in your own home and the door preview

If you add a photo of your home to the home preview, it's sent to an AI image service only to create your preview picture. We don't save your photo or the preview, and they're not attached to any enquiry unless you send them to us yourself.

The home preview sends your photo, selected upgrades and any note to the AI image service through Lovable. The door preview sends your chosen door style, glazing grids and house colour. The pictures stay on the page while you view them; our website doesn't store them in its database.

Other services and your browser

Our About & contact page includes Google Maps, and our website loads its typeface from Google Fonts. When these load, Google receives your IP address and browser information. Google Maps may use cookies or browser storage under Google's own settings and policies. Google's privacy policy explains how it handles this information.

If you start a quote, your answers are saved in your browser until you close the tab, so you don't lose them. Photos aren't saved this way, and nothing is sent to us until you press Send.

How long we keep it

We keep enquiries for as long as we need them to deal with your request and keep proper business records, and then delete them.

Your choices

You can ask to see the information we hold about you, have it corrected, or have it deleted. Email hello@vinyltech.bm or call 441 292 0276 and we'll help.